Returns & Satisfaction Guarantee

Last updated: June 2026

At Yougevity Research, we are committed to delivering research-grade products that meet the highest standards of quality and consistency. Please read our returns policy carefully before placing an order.

No Returns Policy

Due to the nature of our products, all sales are final. We are unable to accept returns under any circumstances. This policy exists for the following reasons:

  • Our products are research-grade peptides requiring strict cold chain and handling conditions. Once a product leaves our facility, we cannot verify that storage and handling standards have been maintained.
  • Accepting returns would compromise the integrity of our quality assurance process and the safety of other researchers.
  • Each batch is independently tested and verified prior to dispatch — you receive exactly what is documented on your Certificate of Analysis.

We strongly encourage you to review all product information, batch documentation, and third-party test results available on each product page before placing your order.

Our Satisfaction Guarantee

While we do not accept returns, we stand fully behind the quality of every product we ship. If you experience any of the following issues, we will make it right:

  • You received a damaged, defective, or incorrectly labelled product
  • Your order arrived with missing items
  • There is a verifiable discrepancy between your product and its Certificate of Analysis
  • Your order was lost or significantly delayed in transit

In these cases, we will offer either a full replacement of the affected product or store credit to the value of your order — your choice. Resolutions are handled on a case-by-case basis and are subject to verification.

How to Submit a Claim

To be eligible for a resolution, you must contact us within 72 hours of delivery with the following:

  • Your order number
  • A clear description of the issue
  • Photographic evidence of the product and packaging as received

Claims submitted outside of this window or without supporting evidence may not be eligible for resolution.

Please contact us at support@yougevityresearch.com to open a claim.

Store Credit

Store credit is issued to the email address associated with your order and can be applied to any future purchase on our store. Credit does not expire and holds no cash value.

Exceptions & Limitations

We are unable to offer replacements or store credit in the following situations:

  • Claims submitted more than 72 hours after confirmed delivery
  • Products that have been stored or handled outside of recommended conditions
  • Issues arising from carrier delays outside of our control, unless the product itself is affected
  • Orders where an incorrect shipping address was provided at checkout