Contact information

Last updated: August 2026

Yougevity Research is committed to providing clear and accessible customer support. You can contact us regarding orders, delivery, payments, product information, privacy requests or other general enquiries using the details below.

Please include your order number where relevant so that we can assist you as efficiently as possible.

Business Information

Trading name: Yougevity Research
Legal entity: Yougevity Research L.L.C-FZ

Email Support

For order enquiries, delivery issues, refund requests, privacy questions or general support, contact:

Email: support@yougevityresearch.com

WhatsApp Support

You can also contact our customer-support team through WhatsApp:

WhatsApp: +44 7380 725423

This number is provided for WhatsApp messaging only. Standard telephone calls and SMS messages are not monitored.

Support Hours

Our customer-support channels are monitored from 8:00am to 6:00pm, Monday to Saturday.

Messages received outside these hours will be reviewed during the next available support period. Response times may be longer during periods of unusually high demand.

Order Enquiries

When contacting us about an order, please provide:

  • Your full name.
  • Your order number.
  • The email address used at checkout.
  • A clear description of your enquiry.
  • Relevant photographs where an item is damaged, incorrect or missing.

Product Enquiries

Our support team can assist with product availability, batch documentation, storage information shown on our website and general order-related questions.

We cannot provide medical advice, treatment guidance, dosage advice or instructions concerning human or veterinary administration. Products sold as research-use-only must be handled and used strictly in accordance with their stated classification.

Privacy and Security

Please do not send payment-card details, account passwords or other unnecessary sensitive information by email or WhatsApp.

Personal information submitted through our support channels will be handled in accordance with our Privacy Policy.

Formal Notices

Unless we expressly agree otherwise, routine WhatsApp messages are treated as customer-support communications and should not be relied upon for formal legal notices.

Formal notices, privacy-rights requests and complaints should be sent by email to support@yougevityresearch.com .