Refund policy
Last updated: August 2026
At Yougevity Research, we take great care to ensure that every order is accurately prepared, securely packaged and dispatched in good condition. Please read this policy before placing your order.
Nothing in this policy limits or excludes any rights you may have under applicable consumer law.
Returns and Change-of-Mind Requests
Due to the sensitive nature of our research products and the importance of maintaining controlled storage and handling conditions, we cannot normally accept products back once they have been opened, used, tampered with or stored outside the recommended conditions.
Where a legal right to cancel or return an order applies, please contact us as soon as possible and do not open, use or dispose of the product or its original packaging.
Before ordering, please review the product description, quantity, storage information and available batch documentation carefully.
Damaged, Incorrect or Missing Items
Please contact us promptly if:
- Your order arrives damaged.
- You receive an incorrect product.
- An item is missing from your order.
- A product appears defective or incorrectly labelled.
- Your parcel is confirmed as lost in transit.
Once the issue has been reviewed and verified, we may provide a replacement, refund or store credit, as appropriate. Any statutory entitlement to a refund will be refunded to the original payment method.
Reporting an Issue
We ask that visible damage, missing items or fulfilment errors are reported within 72 hours of delivery so that we can investigate with our fulfilment and delivery partners.
Please provide:
- Your order number.
- A clear description of the issue.
- Photographs of the product and outer packaging.
- A photograph of the shipping label, where relevant.
Reporting an issue outside this timeframe does not affect any statutory rights that cannot legally be limited. However, delays may make carrier or fulfilment investigations more difficult.
Delivery Issues
Delivery estimates are provided in good faith but are not guaranteed unless expressly agreed otherwise.
If tracking shows that your parcel has been delivered but you cannot locate it, please check with other members of your household, neighbours and any designated safe place before contacting us.
We are not responsible for delivery failures caused by an incomplete or incorrect address supplied at checkout. Where a parcel is returned to us, additional delivery charges may apply before it can be resent.
Order Cancellations
Contact us immediately if you need to cancel or amend an order. We will try to assist, but we cannot guarantee changes once an order has entered fulfilment or been dispatched.
Where you have a statutory cancellation right, that right remains unaffected.
Refunds
Approved refunds will normally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Where store credit is offered and accepted, it will be sent to the email address associated with the order. Store credit has no cash value and cannot be transferred or exchanged for cash.
Contact Us
For return, refund or order-related enquiries, contact:
