Privacy policy

Last updated: August 2026

Yougevity Research respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit our website, create an account, contact us or place an order.

It also explains the rights available to you under applicable data protection laws, including the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and, where applicable, the EU General Data Protection Regulation (“EU GDPR”).

1. Who We Are

The controller responsible for personal data collected through this website is:

Trading name: Yougevity Research
Legal entity: Yougevity Research L.L.C-FZ
Email: support@yougevityresearch.com

2. Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

Identity information: your name, account username and, where reasonably required, information used to confirm your identity or age.
Contact information: your email address, telephone or WhatsApp number, billing address and delivery address.
Account information: login details, saved preferences, order history and account settings.
Order and transaction information: products ordered, quantities, order value, payment status, refunds, delivery details and transaction references.
Payment information: limited payment and billing information supplied by payment providers. We do not ordinarily store complete card or bank-account credentials.
Communications information: emails, support requests, WhatsApp messages, claims, reviews and other communications sent to us.
Technical information: IP address, browser type, operating system, device identifiers, time zone, approximate location and similar technical information.
Usage information: pages viewed, links clicked, search activity, referral source, session duration, shopping-cart activity and interactions with our website and emails.
Marketing information: marketing preferences, consent records, campaign engagement and advertising interactions.
Fraud and security information: information used to detect, investigate or prevent suspicious transactions, misuse, chargebacks and security incidents.

3. How We Collect Personal Data

We collect personal data:

Directly from you when you place an order, create an account, subscribe, contact us, submit a claim or interact with customer support.
Automatically through cookies, pixels, server logs and similar technologies when you use our website or interact with our emails.
From service providers such as Shopify, payment providers, delivery companies, fulfilment partners, analytics providers and advertising platforms.
From publicly available sources or fraud-prevention services where necessary to verify information, protect our business or comply with legal obligations.

4. How and Why We Use Your Data

We may use personal data for the following purposes:

To process, verify and fulfil orders.
To collect and reconcile payments.
To arrange delivery and provide tracking information.
To manage accounts and order histories.
To respond to enquiries, complaints and refund claims.
To send order confirmations and service messages.
To prevent fraud, misuse and security incidents.
To maintain, analyse and improve our website and services.
To measure advertising and marketing performance.
To personalise content and advertising where permitted.
To recover abandoned shopping carts where permitted.
To maintain financial, tax and business records.
To establish, exercise or defend legal claims.
To comply with legal and regulatory obligations.

5. Lawful Bases for Processing

Where the UK GDPR or EU GDPR applies, we rely on one or more of the following lawful bases:

Contract: where processing is necessary to accept, manage and fulfil an order or take steps at your request before entering a contract.
Legal obligation: where processing is necessary to comply with tax, accounting, consumer-protection, regulatory or other legal duties.
Legitimate interests: where processing is reasonably necessary to operate and improve our business, prevent fraud, protect our systems, provide customer support, understand performance and establish or defend legal claims.
Consent: where you have given consent to non-essential cookies, certain forms of electronic marketing or another specific activity.

Where we rely on legitimate interests, we consider whether those interests are proportionate and whether your rights and interests override them.

6. Marketing Communications

We may send marketing communications where you have consented or where another lawful basis permits us to do so, including in certain circumstances where you are an existing customer and the communication relates to similar products or services.

You may unsubscribe at any time by using the unsubscribe link in an email or contacting us at support@yougevityresearch.com .

Unsubscribing from marketing will not prevent us from sending transactional or service-related communications concerning an active order, account, complaint or legal obligation.

7. Cookies and Similar Technologies

Our website uses cookies, pixels, local storage and similar technologies. These may include:

Strictly necessary cookies: required for core functions such as checkout, security, account login and shopping-cart operation.
Functional cookies: used to remember preferences and improve website functionality.
Analytics cookies: used to understand traffic, website performance and how visitors interact with the store.
Advertising cookies: used to measure campaigns, build audiences and show more relevant advertising where permitted.

Where required, non-essential cookies will not be used unless you provide consent through our cookie banner. You can review or change your preferences using the privacy or cookie controls available on our website.

8. Automated Decisions and Profiling

We may use limited profiling to group customers or visitors based on activity, purchase history, marketing engagement or inferred interests. This may help us personalise communications, measure campaigns and select advertising audiences.

We do not ordinarily make decisions based solely on automated processing that produce legal or similarly significant effects on individuals. Fraud-detection tools may flag transactions for review, but relevant decisions may also involve human assessment.

9. Who We Share Personal Data With

We may disclose personal data to the following categories of recipient where reasonably necessary:

Shopify and technology providers that host and operate our online store.
Payment and banking providers that process or verify transactions.
Fulfilment providers, warehouses and couriers that prepare, dispatch and deliver orders.
Email and customer-support providers used to send communications and manage enquiries.
Analytics and advertising providers such as Google and Meta, subject to applicable consent requirements.
Professional advisers including accountants, lawyers, insurers, auditors and compliance consultants.
Public authorities and regulators where disclosure is required by law or reasonably necessary to protect legal rights.
Prospective buyers, investors or restructuring parties in connection with a potential sale, investment, merger or reorganisation, subject to appropriate confidentiality safeguards.

Service providers are permitted to process personal data only for agreed purposes and in accordance with their contractual and legal obligations.

10. International Data Transfers

Yougevity Research is based in the United Arab Emirates and uses service providers operating in multiple countries. Personal data may therefore be transferred to or accessed from countries outside the United Kingdom or European Economic Area.

Where applicable data protection law restricts an international transfer, we use an available lawful transfer mechanism. Depending on the circumstances, this may include:

An applicable adequacy decision or adequacy regulation.
The UK International Data Transfer Agreement.
The UK Addendum to EU Standard Contractual Clauses.
EU Standard Contractual Clauses.
Another recognised safeguard or lawful exception.

Where required, we also assess whether supplementary contractual, technical or organisational measures are appropriate for the transfer.

11. How Long We Retain Personal Data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, accounting, tax, regulatory, fraud-prevention and dispute-resolution requirements.

The appropriate period depends on the nature of the information and the reason it is held. For example:

Order, transaction and accounting records may generally be retained for up to six years or longer where required by applicable law.
Customer-service communications may be retained for as long as necessary to resolve the enquiry and maintain an appropriate record.
Marketing records may be retained while you remain subscribed and for a reasonable period afterwards to record your preferences and opt-out request.
Cookie and analytics information is retained in accordance with the settings of the relevant tool and our cookie configuration.

We may retain limited information for longer where necessary to establish, exercise or defend legal claims or demonstrate compliance with your preferences.

12. Your Data Protection Rights

Depending on your location and the circumstances, you may have the right to:

Request access to personal data we hold about you.
Ask us to correct inaccurate or incomplete personal data.
Request deletion of personal data where the legal conditions are met.
Request restriction of processing in certain circumstances.
Object to processing based on legitimate interests.
Object at any time to the use of your data for direct marketing.
Request transfer of certain data in a structured, commonly used and machine-readable format.
Withdraw consent where processing is based on consent.
Request information about safeguards used for certain international transfers.
Challenge certain decisions made solely through automated processing, where applicable.

These rights are not absolute and may be subject to legal conditions or exemptions. Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

13. How to Exercise Your Rights

To exercise a data protection right, contact us at: support@yougevityresearch.com

We may request reasonable information to confirm your identity and ensure that personal data is not disclosed to someone who is not entitled to receive it.

We will normally respond without undue delay and within one month of receiving a valid request. Where permitted, this period may be extended by up to two additional months if the request is complex or numerous. If an extension is required, we will notify you within the initial one-month period.

You will not ordinarily be charged for exercising your rights. However, the law may permit a reasonable fee or refusal where a request is manifestly unfounded or excessive.

14. Privacy Complaints

If you have a concern about how we have handled your personal data, please contact us first so that we can investigate.

Please include sufficient information to help us understand the complaint, including the relevant circumstances, dates and outcome you are seeking.

We will acknowledge and investigate eligible data protection complaints in accordance with applicable legal requirements and will provide an outcome without undue delay.

You may also lodge a complaint with the data protection authority responsible for your location. In the United Kingdom, this is the Information Commissioner’s Office. Your right to complain to a supervisory authority is not affected by contacting us first.

15. Data Security

We use appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

These measures may include access controls, account authentication, encrypted transmission, secure service providers, staff confidentiality obligations and monitoring for suspicious activity.

No online service or method of transmission can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of any account credentials associated with our website.

16. Children’s Privacy

Our website and products are not directed at people under the age of 18. We do not knowingly collect personal data from children. If you believe that a person under 18 has provided us with personal data, please contact us so that we can investigate and take appropriate action.

17. Third-Party Websites

Our website may contain links to independent third-party websites. We do not control their privacy practices and are not responsible for their privacy notices. We encourage you to review the privacy policy of any third-party website you visit.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our processing activities, service providers, website features or legal obligations. Material updates will be published on this page with a revised “Last updated” date. Where required, we may provide additional notice or request renewed consent.

19. Contact Us

For privacy questions, complaints or rights requests, contact:

Yougevity Research L.L.C-FZ
Email: support@yougevityresearch.com